Return & RefundPolicy

We offer Fit Protection for incorrect measurements, which covers only the sizing issue and allows us to replace the product with the same specification as per the original order. Please note that this service is only available to customers living in the UK mainland and cannot be added to orders where the value of custom products exceeds £100. If you wish to activate Fit Protection, you must notify us of the correct measurements within 14 days of receipt of your original purchase. The original order will need to be returned in the original packaging prior to delivery of your new order. If the packaging is damaged in any way, we reserve the right to cancel your Fit Protection and stop production of your replacement items. Please be aware that any subsequent orders will not be covered under Fit Protection.

Customers must provide clear photographic evidence of the damage, including images of the packaging and any visible damage to the product itself.

Customers should contact customer service through the designated channels provided on the company's website or through the purchase confirmation email to initiate the return process.

Customers must obtain authorization from the company's customer service team before returning the damaged product. This may involve providing order details and explaining the nature of the damage.

Depending on the company's policy, customers may be responsible for return shipping costs for damaged items. Alternatively, the company may provide prepaid shipping labels for return.

Upon receiving the returned item, the company will inspect it to verify the reported damage. Depending on the severity of the damage and the company's policy, customers may be eligible for a refund, replacement or repair of the damaged item.

Upon receiving the returned item, the company will inspect it to verify the reported damage. Depending on the severity of the damage and the company's policy, customers may be eligible for a refund, replacement or repair of the damaged item.

Throughout the returns process, the company will maintain open communication with the customer to provide updates on the status of the return and resolution of the issue.

We understand that sometimes you may need to return a product. If you wish to return your order or particular items from it, please inform us of your intent to do so within 14 days after you or a nominated recipient received possession of the last product in your order. You can do this by calling us on +447897646228 or through our contact form. Please ensure that if we are organising a courier to collect your return, you have packaged the product(s) and its associated accessories securely and that you have indicated your RA number on the packaging. Note that you may not return custom-configured products that haven't been ordered with qualifying Fit Protection.

If you receive a defective or incorrect product, please contact us within 14 calendar days of accepting delivery. We will arrange to have the product(s) collected and offer you the option to have the product(s) replaced at no charge to you. If you fail to inform us after 14 calendar days of you accepting delivery, this will constitute a waiver of any such claim.

Once we receive your return and have checked that it conforms to the original returns authorisation, we will initiate a refund immediately. If you cancelled an order which has not yet been dispatched, we will initiate your refund immediately or cancel the request for funds from your bank account. Please note that the way in which your refund is processed will depend on your original payment method. Payments made by card will be issued to the issuing bank within 5 business days. Payments made by cheque, or cash will be refunded by within 5 business days. Trade customers may wish to be issued with a credit. Please be aware that refunds will not be issued for express delivery costs or any part of the standard shipping costs if only part of an order is returned.