Frequently asked Questions

Yes, we specialize in custom framing to meet the unique preferences of our clients. Whether it's a specific size, style or material, our team works closely with customers to create bespoke frames that perfectly complement their artwork or photographs.

We offer a wide range of frame sizes to accommodate various artworks and photographs. From standard sizes to custom dimensions, we strive to provide options that suit the needs of our diverse clientele.

Proper care ensures the longevity of your frames. We recommend using a soft, dry cloth to gently dust the surface of the frame. Avoid using harsh chemicals or abrasive materials, as they may damage the finish. Additionally, keep the frames away from direct sunlight and excessive moisture to prevent fading and warping.

Yes, we cater to both individual customers and businesses seeking framing solutions for commercial projects or bulk orders. Our team can accommodate large-scale framing projects while maintaining the same level of quality and attention to detail.

We strive for 100% customer satisfaction. If you're not completely satisfied with your frame, please contact our customer service team within 30 Days to discuss options for returns or exchanges.

Shipping times vary depending on your location and the shipping method selected. Generally, orders are processed and shipped within 1-3 business days.

Shipping times vary depending on your location and Bespoke size. Generally, Custom orders are processed and shipped within 7-10 business days.

Once your order is placed, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment online.

Yes, we offer international shipping except Europe for our frames. Please note that shipping rates and delivery times may vary depending on the destination. For more information, feel free to reach out to our customer service team.

We apologize for any inconvenience caused by a damaged or incorrect frame. Please contact our customer service team immediately upon receiving your order, and we will work swiftly to resolve the issue. We may request photos of the damage to assist with our assessment and expedite the replacement process.

We take great care in packaging our frames to ensure they arrive safely and securely. Each frame is wrapped in protective packaging materials and placed in sturdy cardboard boxes to prevent damage during transit.

Yes, we stand behind the quality of our frames and offer a 30 Days warranty against manufacturing defects. This warranty covers defects in materials and workmanship under normal use.