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Here you’ll find helpful details about placing orders, delivery times, returns, tracking, and our warranty process. We’ve covered everything you need to know before and after purchasing your picture frame.
Orders are usually processed and shipped within 1–3 business days. Delivery time may vary depending on your location and chosen shipping method.
If you're not happy with your purchase, contact our support team within 30 days for return or exchange assistance.
Once your order is shipped, a tracking number will be shared via email. You can use it to monitor your shipment’s progress on our tracking page.
Yes, we ship worldwide except Europe . Delivery time and shipping costs depend on the destination.
Contact our support team immediately with a photo of the issue. We’ll arrange a replacement or solution as quickly as possible.
Find answers to common queries about our picture frame materials, sizing options, and bespoke framing services.
We use high-quality engineered wood and other durable materials that provide long-lasting strength and a clean finish.
Yes, we create custom frames tailored to your preferred size, material, and style to fit your artwork or photos perfectly.
We offer a full range of frame sizes from standard options to fully made-to-measure frames that match your exact artwork dimensions.
Dust the surface with a soft, dry cloth and avoid using harsh cleaners. Keep frames away from direct sunlight and moisture.
Yes, all frames come with a 30-day warranty that covers manufacturing defects under normal use.
