Shipping Information
Your parcel will be delivered through our trusted shipping partners, ensuring safe and reliable delivery to your doorstep.
The delivery charges vary depending on the shipping method selected during checkout. Please review the shipping options available at the time of purchase.
Customs fees may apply depending on your location and the regulations of your country. Please check with your local customs office for more information.
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Orders and Returns
You can track your order by logging into your account on our website and accessing the User Account section. Alternatively, you can use the tracking number provided in your shipping confirmation email to track your order directly without logging in at https://www.alisonkingsgate.co.uk/tracking .
If you haven't received your order within the estimated delivery time, please contact our customer service team for assistance. We'll investigate the issue and provide you with an update on the status of your order.
To return an item, please contact our customer service team to initiate the return process. We'll provide you with instructions on how to return the item and arrange for its pickup.
Payments
We accept various payment methods, including credit/debit cards, Bacs, PayPal, and other secure online payment options.
If you're experiencing issues making a payment, please ensure that the payment details provided are correct and that your payment method is valid. If the problem persists, contact our customer service team for assistance.
You will receive a confirmation email once your payment has been successfully processed. If you haven't received a confirmation email, please contact our customer service team for verification.
